A Successful Case of Software Process Improvement Programme Implementation

A Successful Case of Software Process Improvement Programme Implementation

Antonia Mas (Universitat de les Illes Balears, Spain) and Antoni Lluís Mesquida (Universitat de les Illes Balears, Spain)
DOI: 10.4018/978-1-4666-5182-1.ch014
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This chapter describes the experience of a Spanish software company founded in 2000, which bet strongly on quality as the way to progress towards maturity. The authors discuss the continuous evolution the company experienced through the implementation of quality standards. The actions related to the deployment and improvement of both the management and production processes are detailed. The most significant results and lessons learned during the improvement path are presented. The experience gained from continuous improvement has facilitated the deployment of a knowledge reuse strategy that enables an effort and cost reduction when implementing a new quality standard.
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2. Company Background

The company began its activity in 2000 with a staff of six. Today, it has 120 employees dedicated to the development of Internet-based marketing and management applications and the implementation of the infrastructure which supports them. The company provides tailored, unique and global solutions that include consultancy, training and the technology necessary for the evolution of customers' businesses and needs. It has four main business lines:

  • Software Factory and Applications: Its mission is to provide customers with software development projects based on the latest technologies.

  • Systems, Communications and Security: Its mission is to provide customers with systems, communications and security projects based on technologies from leading manufacturers.

  • Incoming & Select4U: Its mission is to provide qualified personnel in key development, systems, communications and security technologies to work directly in the clients’ office and under their direction.

  • IT Infrastructure Management: Its mission is to provide customers with IT infrastructure maintenance services to ensure maximum availability and performance of their systems.

Since the creation of the company, innovation and continuous improvement are the bases of a culture assumed by all those working in the organization, not only to grow as a company, but with the clear objective to share the improvements with customers to help them to innovate in their business through knowledge and technology. Quality applied to all the areas will allow a company to achieve its business objectives, meeting the needs and expectations of its customers.

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