Academic and Professional Qualifications of the Systems Administrator Required to Work in the Organizational Context

Academic and Professional Qualifications of the Systems Administrator Required to Work in the Organizational Context

José Monteiro (Higher Polytechnic Institute of Gaya, Portugal) and Mário Lousã (Higher Polytechnic Institute of Gaya, Portugal)
DOI: 10.4018/978-1-4666-4526-4.ch003
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Abstract

This chapter presents the factors that influence the career of the systems administrator in the context of the organizations, namely the roles and the responsibilities. The objective is to provide a contribution to the future systems administrators, employers, and academics to better understand what factors influence the role of the systems administrator. The approaches to identify the main concepts are based on the past experience of the authors in the information technology systems area, a systematic study of professional groups, and a study about academic entities. As a result, the authors present a conceptual view to frame the roles and responsibilities of the systems’ administrator in the context of his/her instruction and the organizations where he/she works.
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Methodological Approach

The methodology used to write this document was supported by four factors: (1) the past experience of the authors in the field of IT systems; (2) a literature review, particularly in the field of IT systems administration; (3) a review about professional careers and recruitment on IT systems; (4) a research of fields of studies on IT systems.

We designed a methodological framework (Figure 1) to guide the document presentation and help to classify the factors that characterize the role of the SA. Two main vectors have driven the explanation: (1) the roles that fit the profile of the SA; (2) the responsibilities in the IS domain.

Figure 1.

Methodological framework

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