Achieving Organizational IT Goals through Integrating the Balanced Scorecard and Software Measurement Frameworks

Abstract

Provided in this chapter is an integrated measurement system that links the organization’s strategic goals with the operational and tactical directives for information technology (IT) projects. The measurement system consists of the Balanced Scorecard (BSC); Software Engineering Institute, Capability Maturity Model (SEI/CMM); and the International Standard Organization (ISO/IEC-9126) for information technology measurement of software quality. The integration of these measurement frameworks provides the necessary multitier granularity of measures to successfully predict and assess organizational performance relative to IT investments.