MLA
Carstens, Deborah S., et al. "Achieving Useful Government Accountability and Transparency Websites." Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction, edited by Denis Yannacopoulos, et al., IGI Global, 2014, pp. 19-41. https://doi.org/10.4018/978-1-4666-5129-6.ch002
APA
Carstens, D. S., Kies, S., & Stockman, R. (2014). Achieving Useful Government Accountability and Transparency Websites. In D. Yannacopoulos, P. Manolitzas, N. Matsatsinis, & E. Grigoroudis (Eds.), Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction (pp. 19-41). IGI Global. https://doi.org/10.4018/978-1-4666-5129-6.ch002
Chicago
Carstens, Deborah S., Stephen Kies, and Randy Stockman. "Achieving Useful Government Accountability and Transparency Websites." In Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction, edited by Denis Yannacopoulos, et al., 19-41. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5129-6.ch002
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