Acquiring Competitive Advantage through Effective Knowledge Sharing

Acquiring Competitive Advantage through Effective Knowledge Sharing

Iman Raeesi Vanani (Department of Information Technology Management, University of Tehran, Iran), Davood Qorbani (University of Tehran, Iran) and Babak Sohrabi (Department of Information Technology Management, University of Tehran, Iran)
DOI: 10.4018/978-1-4666-5888-2.ch491
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Introduction

Software development companies are one of the major sources of knowledge creation and application in the IT industry. These companies mostly need to utilize and optimize the knowledge application in the development processes for several major reasons such as dealing with the rapid technology advances, maintaining progressive software products, satisfying the customers’ ever-growing needs, and sustaining the core operations. For gaining an effective competitive advantage, software development firms should be able to implement effective knowledge rotation and sharing mechanisms in the internal and external processes. The software firms have various processes and groups of employees in the business analysis, system analysis, system design, development, quality control, and maintenance activities for each of which there are specific knowledge sharing efforts, procedures and activities that need to be undertaken if such companies are going to acquire a sustainable competitive advantage over competitors. This chapter aims at providing the interested scholars and practitioners with the knowledge sharing efforts in the software development processes. It also discusses the issues about how the knowledge sharing efforts can have a deep impact on gaining competitive advantage in software development and provision in the competitive market.

Key Terms in this Chapter

Methodology: It is a system of methods and principles for doing something, for example for software development; RUP is a software development methodology.

Competitive advantage: In a given market, a firm achieves a competitive advantage whenever it sustainably outperforms over its competitors.

Business model: It is a design to explain the logic behind the sustained operation of a business, and a rationale to describe how that business provides and delivers value to the stakeholders.

Tacit Knowledge: It is a kind of knowledge which is difficult to transfer to another person by means of writing or expressing through mere verbal instruction. It must be learnt through experience by working in an organization and becoming familiar with its culture, procedures, customers, business processes, etc.

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