MLA
Darbyshire, Paul. "Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model." E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 239-263. https://doi.org/10.4018/978-1-60566-964-9.ch014
APA
Darbyshire, P. (2010). Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model. In M. Khosrow-Pour, D.B.A. (Ed.), E-Commerce Trends for Organizational Advancement: New Applications and Methods (pp. 239-263). IGI Global. https://doi.org/10.4018/978-1-60566-964-9.ch014
Chicago
Darbyshire, Paul. "Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model." In E-Commerce Trends for Organizational Advancement: New Applications and Methods, edited by Mehdi Khosrow-Pour, D.B.A., 239-263. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-964-9.ch014
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