Adoption of E-Commerce in the Value Chain by SMEs

Abstract

This article describes an analytical framework to identify the triggers for value chain transformation that will encourage small and medium enterprises (SMEs) to adopt e-commerce. The framework was adopted in the KITS project as part of a qualitative approach, using multiple case studies of SMEs that were involved in business-to-business (B2B) e-commerce (Jeffcoate, Chappell & Feindt, 2004). Results from this project are used to illustrate the use of the framework.