Adoption of Web Services in Digital Libraries: An Exploratory Study

Abstract

This chapter describes a research study with an objective to explore and describe decision factors related to technology adoption. The study utilized theories of diffusion of innovations and communities of practice as frameworks and a case study of Web services (WS) technology in the digital library (DL) environment to develop an understanding of the decision-making process. A qualitative case study approach was used to investigate the research problems and data was collected through semistructured interviews, documentary evidence (e.g., meeting minutes), and a comprehensive member check. Face-to-face and phone interviews were conducted with respondents from five different DL programs in the U.S., selected based on distinctive characteristics (e.g., size of the DL program). Findings of the research suggest that the decision-making process is a complex procedure in which a number of factors are considered when making WS adoption decisions. These factors are categorized as organizational, individual, and technology-specific factors.