Advanced Issues of Knowledge Management, Knowledge Discovery, and Organizational Communication

Advanced Issues of Knowledge Management, Knowledge Discovery, and Organizational Communication

Kijpokin Kasemsap (Suan Sunandha Rajabhat University, Thailand)
DOI: 10.4018/978-1-5225-3725-0.ch008


This chapter presents the advanced issues of knowledge management (KM), the advanced issues of knowledge discovery, and the advanced issues of organizational communication. KM with the support of knowledge discovery can improve the ability of organizations to effectively solve problems, adapt, and evolve to meet the changing business requirements. Knowledge discovery enlists the power of computers to assist in the recognizing patterns in data, a task that exceeds human ability as the size of data warehouses significantly increase. The revolution in organizational communication allows people to directly talk to each other without the use of managers. Effective organizational communication allows organizations to be more efficient by bringing needed expertise and knowledge on demand. The chapter argues that encouraging KM, knowledge discovery, and organizational communication has the potential to enhance organizational performance and reach strategic goals in the digital age.
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Understanding relative statures of channels for disseminating knowledge is of practical interest to both generators and consumers of knowledge flows in the knowledge era (Chen et al., 2017). KM-related absorptive capacity allows modern businesses and SMEs to access knowledge, and plays an important role in their ability to explore and exploit opportunities in their competitive business environment (Valentim et al., 2016) toward effective decision making (Alvarez, Cilleruelo, & Zamanillo, 2016).

KM practitioners should facilitate a knowledge sharing environment, where new ideas and solutions can be developed, and consequently innovation outcomes are likely to occur (Costa & Monteiro, 2016). Companies should pay more attention to the KM practices to support the strategy formulation capabilities (Aktürk & Kurt, 2016). Firms should develop and leverage internal and external knowledge-based resource capabilities to respond to both opportunities and threats created by technological innovation (Gaimon, Hora, & Ramachandran, 2017).

Key Terms in this Chapter

Knowledge: The range of information, awareness, or understanding.

Knowledge Discovery: The process of discovering useful knowledge from a collection of data.

Innovation: The act of introducing something new.

Information: Knowledge acquired in any manner.

Communication: The two-way exchange of opinions, news, and information by writing, speech, or gestures including body language and facial reactions.

Knowledge Management: The efficient handling of knowledge or information and related resources within an organization.

Data Mining: The process used by companies to turn raw data into useful information.

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