MLA
Chen, Hong-Mei,et al. "The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1379-1399. http://doi:10.4018/978-1-59904-943-4.ch111
APA
Chen, H., Chen, Q., & Kazman, R. (2008). The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment. In Becker, A. (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1379-1399). IGI Global. http://doi:10.4018/978-1-59904-943-4.ch111
Chicago
Chen, Hong-Mei and Qimei Chen, and Rick Kazman. "The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications. edited by Annie Becker, 1379-1399. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-943-4.ch111
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