Agent-Based Mining of User Profiles for E-Services

Abstract

An electronic service (e-service) can be defined as a collection of network-resident software programs that collaborate for supporting users in both accessing and selecting data and services of their interest present in a provider site. Examples of e-services are e-commerce, e-learning, and e-government applications. E-services are undoubtedly one of the engines presently supporting the Internet revolution (Hull, Benedikt, Christophides & Su, 2003). Indeed, nowadays, a large number and a great variety of providers offer their services also or exclusively via the Internet.