An Agent System to Manage Knowledge in CoPs

An Agent System to Manage Knowledge in CoPs

Juan Pablo Soto, Aurora Vizcaíno, Javier Portillo-Rodríguez, Mario G. Piattini
DOI: 10.4018/978-1-60566-711-9.ch016
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This paper proposes a multi-agent architecture and a trust model with which to foster the reuse of information in organizations which use knowledge bases or knowledge management systems. The architecture and the model have been designed with the goal of giving support to communities of practices which are a means of sharing knowledge. However, members of these communities are currently often geographically distributed, and less trust therefore exists among members than in traditional co-localizated communities of practice. This situation has led us to propose our trust model, which can be used to calculate what piece of knowledge is more trustworthy. The architecture’s artificial agents will use this model to recommend the most appropriate knowledge to the community’s members.

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