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AIC Algorithm for E-Wallet Payment in the COVID-19 Pandemic in Vietnam

AIC Algorithm for E-Wallet Payment in the COVID-19 Pandemic in Vietnam

Khoi Huy Bui (Industrial University of Ho Chi Minh City, Vietnam)
Copyright: © 2022 |Pages: 11
DOI: 10.4018/978-1-7998-9035-5.ch016
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Abstract

The COVID-19 pandemic is continuously developing owing to the development of a new strain of coronavirus. Society is difficult with people's needs being higher, especially in daily spending and consumption, but many consumers are also tending to not want to keep too much cash on hand. In addition, the world is facing the COVID-19 pandemic, and Vietnam, in particular, has pushed businesses to focus on developing a cashless payment application called an e-wallet to pay bills to meet consumer needs. This chapter is based on concepts and theories of the technology acceptance model related to intention to use the e-wallets to form the research model comprising the independent factors of perceived usefulness, perceived ease of use, perceived risk, social influence, and perceived trust. This study uses the optimal choice of the AIC algorithm, and all the factors are acceptable.
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Hypothesis

The Relationship Between Perceived Usefulness and Intention to Use e-Wallet Payment

In researched scientific papers, perceived usefulness is the factor that the authors use most in the process of assessing the impact on cashless payments via e-wallets (Shukla, 2017). Perceived usefulness is defined as the degree to which a person believes that using a particular system will improve his or her job performance. Perceived ease of use is the degree to which consumers believe that the system is not difficult to use and can achieve more benefits than expected. Factors External variables play an important part in explaining user acceptance behavior, directly affecting perceived utility and perceived ease of use (Davis, 1989). Cashless payment is useful if it brings a smooth and efficient experience to users through e-wallet applications, users' delivery needs are met, then the perception of usefulness benefits gradually form in the mind of the user (Isrososiawan et al., 2019). Therefore, we find that perceived usefulness has a close relationship with the intention to use e-wallets because the factors in perceived usefulness always directly affect consumers' minds (Lai et al., 2020), from which consumers users feel enjoyment in using e-wallets.

  • H1: Perceived usefulness will positively affect the intention to choose to use e-wallet payment

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