An Applied Mathematical Model for Business Transformation and Enterprise Architecture Projects: The Holistic and Dynamic Knowledge Management System (H&DKMS)

Abstract

This chapter presents the holistic and dynamic knowledge management system (H&DKMS) concept that is implemented in a proof of concept to prove the feasibility of the chapter using the book's HMM approach. The H&DKMS supports business transformation projects (BTP) and enterprise architecture projects (EAP) (simply project). The H&DKMS is supported mainly by an adopted fictious case from the insurance domain. The uniqueness of the proposed HMM promotes a holistic architecture and implementation model that supports complex case studies. The integrated knowledge management and decision-making process are used in a day-to-day business and technology problems solving. In this chapter, the proposed solution (or model) is supported by a real-life case of business transformation methodology in the domain of H&DKMS that in turn is based on the alignment of various standards and avant-garde methodologies.

Key Terms in this Chapter

DMS: Decision-making system.

CSA: Critical success area.

BTP: Business transformation project.

CMS: Costumer management system.

EA: Enterprise architecture.

ADM: Architecture development method.

KM: Knowledge management.

EAP: Enterprise architecture project.

TOGAF: The Open Group’s architecture framework.

TKM&F: Trad Kalpic methodology and framework.

Manager: Business transformation manager.

ML: Mathematical language.

H&DKMS: Holistic and dynamic knowledge management system.

RQ: Research question.

KH: Know how.

Project: Business transformation project.

ICs: Information and communication system.