An Assessment Study of Quality Model for Medical Schools in Mexico

An Assessment Study of Quality Model for Medical Schools in Mexico

Silvia Lizett Olivares Olivares (Tecnologico de Monterrey, Mexico), Alejandra Garza Cruz (Tecnológico de Monterrey, Mexico), Mildred Vanessa López Cabrera (Tecnologico de Monterrey, Mexico), Alex Iván Suárez Regalado (Tecnologico de Monterrey, Mexico) and Jorge Eugenio Valdez García (Tecnologico de Monterrey, Mexico)
DOI: 10.4018/978-1-5225-0672-0.ch016
OnDemand PDF Download:
List Price: $37.50
10% Discount:-$3.75


Excellence in healthcare delivery is only possible by addressing the quality issues in medical education. The authors in this paper assess the development of medical schools in Mexico considering a proposed Quality Model for Medical Schools (QMMS) having five levels of the Incremental Quality Model (IQM). An exploratory descriptive approach was applied in this study wherein 46 authorities from medical schools self-assessed their processes (strategic, core, support and evaluation) included on the QMMS to determine their development in the five levels of the IQM i.e. Start, Development, Standardization, Innovation and Sustainability. The results of the study show the average were: 3.09 strategic processes, 2.96 core processes, 3.19 support processes and 3.00 in evaluation process. The overall mean obtained was 3.07 which correspond to Standardization level. The authors consider that the proposed quality model may serve as a guide to improve their performance to advance to innovation and sustainability.
Chapter Preview


Clinical practice is dynamic. It is constantly being improved by scientific and technological innovations on procedures, resources and techniques. Medical education needs to be adapted to prepare professionals not only for currently society demands, but also for future requirements in healthcare (Flores Echavarría, Sánchez Flores, Coronado Herrera, & Amador Campos, 2001).

Excellence in healthcare delivery is only possible by addressing the quality issues in medical education. There have been several studies to assure and improve quality in medical education, with three basic purposes: public accountability for future doctors’ skills, teaching and learning strategies improvement, and quality culture determined by institutional principles and values (Joshi, 2012). These initiatives have impulsed procedures of assessment, competency certification, and accreditation standards for undergraduate and graduate programs (Flores Echavarría et al., 2001).

Quality models for medical programs and healthcare institutions are optional and recent in Mexico. Medical education standards are not covering efficiently the present needs for all stakeholders’ expectations. Healthcare institutions nowadays require better professionals whose clinical competences impact medical care on the current and future epidemiology diseases.

This chapter intends to suggest a Quality Model for Medical Schools based on quality management theory and other accreditations and regulations for medical schools. It includes three components: principles, criteria and evaluation.

The objectives of the chapter are:

  • To describe the evolution of quality management and quality in medical education;

  • To present the construction of the Quality Model for Medical Schools;

  • To define the criteria stratified by processes type (strategic, core, support and evaluation):

    • o

      Strategic: Leadership and Planning, Program Design, and Research.

    • o

      Core processes: Students, Integral Education, and Faculty.

    • o

      Support processes: Facilities, Networks with other institutions, and Administration.

    • o

      Evaluation processes: Assessment and continuous improvement, and Results;

  • To refer to the Incremental Quality Model to evaluate medical schools considering five stages: 1) Start, 2) Development, 3) Standardization, 4) Innovation and 5) Sustainability;

  • To outline an exploratory study of a self- assessment instrument applied to medical schools in Mexico; and

  • To suggest further research approaches and initiatives related to the Quality Model for Medical Schools.



Importance of Quality Management

The concept of quality has not a unique or a permanent definition. A general definition could be “to satisfy or comply design or expectations”. Nevertheless, the concept is broad and dynamic and it should be understood considering the historical moment in which it was conceived. Its scope and focus have been variable over time. The deployment has gone from products, processes, value chain, systems and even beyond organizational boundaries. Regardless that manufacturing industry started to apply quality practices, the experience has been transferred to several organizational types, as healthcare institutions and medical education.

Key Terms in this Chapter

Excellence: State of highest performance, leading organization.

Quality Award: A prize to recognize excellence in organizations for their performance; generally given by government of nor profit organizations after assessing their quality systems.

Quality System: Is a set on principles, criteria and measurement system to be implemented and managed by processes to achieve organizational intended outcomes.

Accreditation Agency: Is an organization that is authorized to grant accreditation to institutions when they comply with specific standards.

World Federation for Medical Education (WFME): Organization that enhances the quality and promotes the highest standards in medical education.

Asociación Mexicana de Facultades y Escuelas de Medicina (AMFEM), Translated as: Mexican Association of Faculties and Schools of Medicine.

Process: Is a set of interrelated activities or interacting elements with an intended purpose to transform inputs into outputs.

Strategy: A carefully planned course of actions or methods to achieve a short-term or a long-term objective.

Premio Nacional de Calidad (PNC), Translated as: National Quality Award. This quality award is granted by the President of Mexico.

Stakeholders: All parties that may have an intended or not intended impact in an organization, or may be affected by its performance.

Regulation: The rules, prescribed procedures and laws that regulate the operation within a frame of reference.

Premio Nuevo León a la Competitividad (PNLC), Translated as: Nuevo Leon Quality Award for Competitiveness. Which is a quality award granted by the governor of the State of Nuevo León, Mexico.

Consejo Mexicano para la Acreditación de la Educación Médica (COMAEM), Translated as: Mexican Council for Accreditation of Medical Education, it. Iis an accreditation agency to assess medical quality standards.

Benchmark: A reference to compare methods and performance with other outstanding practices from other organizations.

Malcolm Baldrige National Quality Award (MBNQA): This quality award was stablished by the U.S. to raise awareness of quality management and recognize companies that have implemented successful quality systems. Awards are given annually in six categories: manufacturing, service, small business, education, healthcare and nonprofit.

Complete Chapter List

Search this Book: