MLA
Jain, Arushi and Vishal Bhatnagar. "Analysis of Grievances in the Banking Sector through Big Data." Web Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2019, pp. 2144-2160. http://doi:10.4018/978-1-5225-7501-6.ch111
APA
Jain, A., & Bhatnagar, V. (2019). Analysis of Grievances in the Banking Sector through Big Data. In Management Association, I. (Ed.), Web Services: Concepts, Methodologies, Tools, and Applications (pp. 2144-2160). IGI Global. http://doi:10.4018/978-1-5225-7501-6.ch111
Chicago
Jain, Arushi, and Vishal Bhatnagar. "Analysis of Grievances in the Banking Sector through Big Data." In Web Services: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 2144-2160. Hershey, PA: IGI Global, 2019. http://doi:10.4018/978-1-5225-7501-6.ch111
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