Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data

Abstract

In this chapter, a novel framework is introduced for analyzing information quality within information processes of complex organizational networks on the basis of qualitative data. Networking and virtualization call for new ways of looking into information quality. Public organizations, cooperatives and non-governmental organizations are forming networks, or entering into networks of companies. Tools for analyzing information quality in such environments have been lacking. The newly developed framework is operationalized within multi-actor, multi-professional networks offering safety telephone services for ageing people. These services utilize well-being technology. The analysis is based on data from interviews with professionals working in several service networks of different types and sizes in Finland. The information quality analysis framework helps in identifying information quality dimensions that are weak in a network. This analysis is usefully combined with an investigation of network collaboration that identifies weaknesses and strengths in network collaboration affecting management of information quality.