Application Cases in Non-Profits

Application Cases in Non-Profits

DOI: 10.4018/978-1-4666-4727-5.ch009
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This chapter concentrates on knowledge flow diagnosis and intervention in the private, non-profit sector. The authors look at a national youth soccer organization. The discussion turns then to examine a local tennis club. The final case describes a nondenominational community church. In each case, they draw in part from secondary data sources for background. This should prove helpful to the reader who is interested in following up to consider more details than presented in this volume. The authors also draw considerably from their own research and personal experience to fill in missing information, and they apply principles and techniques of this book to contribute new insights through examination of knowledge flows in the cases. Each application case concludes with exercises to stimulate critical thought, learning, and discussion. In conjunction with the principles articulated in Section 1 of the book, the application cases explain how organizations from across a very wide range of sizes and domains both succeed and fail at harnessing dynamic knowledge; hence, through case-based reasoning, they provide both positive and negative examples for the leader and manager to use in comparison with his or her own organization.
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National Youth Soccer Organization

We draw from AYSO (2004) and Nissen (2004b) for background of this case. We first summarize important events and issues for context. Discussion and analysis of key knowledge flows follow, with interpretation of leadership and management implications discussed subsequently. The section closes with exercises pertaining specifically to this application case.

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