Applying Fuzzy Logic and Fuzzy Methods to Marketing

Applying Fuzzy Logic and Fuzzy Methods to Marketing

Laurent Donzé (University of Fribourg, Switzerland) and Andreas Meier (University of Fribourg, Switzerland)
DOI: 10.4018/978-1-4666-0095-9.ch001
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Marketing deals with identifying and meeting the needs of customers. It is therefore both an art and a science. To bridge the gap between art and science, soft computing, or computing with words, could be an option. This chapter introduces fundamental concepts such as fuzzy sets, fuzzy logic, and computing with linguistic variables and terms. This set of fuzzy methods can be applied in marketing and customer relationship management. In the conclusion, future research directions are given for applying fuzzy logic to marketing and customer relationship management.
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Crisp Sets Vs. Fuzzy Sets

The concept of a set or a collection of objects is common in marketing and relationship management. For instance, all customers with their properties, such as name, age, address, and customer value are stored in the customer database or data warehouse. The objects in the set are called the elements of the set. Traditional data sets are also called ordinary or crisp sets in order to distinguish them from fuzzy sets.

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