Applying the WDP Technique to Usability Inspections in Web Development Organizations

Applying the WDP Technique to Usability Inspections in Web Development Organizations

Tayana Conte (Federal University of Amazonas, Brazil), Verônica T. Vaz (PESC – COPPE/UFRJ, Brazil), Jobson Massolar (PESC – COPPE/UFRJ, Brazil), Andrew Bott (Fundação COPPETEC, Brazil), Emilia Mendes (University of Auckland, New Zealand) and Guilherme H. Travassos (PESC – COPPE/UFRJ, Brazil)
DOI: 10.4018/978-1-60566-896-3.ch017
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Abstract

This chapter presents the WDP (Web Design Perspectives-based Usability Evaluation), an inspection technique specifically designed to assess the usability of Web applications. This technique combines Web design perspectives and the heuristic evaluation method proposed by Nielsen (1994b). In addition to describing the components of the WDP technique this chapter also illustrates its use in practice by means of an industrial case study where the technique is applied to inspect a real Web application. In this case study, developers and requirement assessment staff applied the WDP technique to evaluate the usability of modules developed from scratch for a Web application. The results of this case study indicate the feasibility of performing usability inspections with the participation of a software project’s stakeholders, even when stakeholders are not usability experts.

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