Artificial Intelligence for Employee Selection, Recruitment, and Training in Business Organisations

Abstract

Artificial intelligence has a potential role to play in supporting the human resources functions of selection, recruitment, training and development. This chapter, therefore, discusses the application of artificial intelligence in supporting these critical functions of the human resources function. The chapter is a review of 85 journal articles from refereed journals. The selected journal articles were drawn from 197 articles downloaded. The key findings of the review showed that the usage of artificial intelligence technologies reduced the costs of selection, recruitment, training and development of employees. The major artificial intelligence technologies that dominated usage in these human resources functions were machine learning and chatbots. The major challenges that hindered their usage were fears about algorithm bias, privacy and security concerns and lack of knowledge and infrastructure. The study recommended advanced research in the development of AI-driven innovative solutions for supporting the selection, recruitment, training and development of employees.