MLA
Kaliannan, Maniam,et al. "Assessing e-Government Services: The Case of e-Filing of Personal Income Tax in Malaysia." Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, IGI Global, 2010, pp. 317-333. http://doi:10.4018/978-1-61520-931-6.ch018
APA
Kaliannan, M., Raman, M., & Dorasamy, M. (2010). Assessing e-Government Services: The Case of e-Filing of Personal Income Tax in Malaysia. In Reddick, C. (Ed.), Citizens and E-Government: Evaluating Policy and Management (pp. 317-333). IGI Global. http://doi:10.4018/978-1-61520-931-6.ch018
Chicago
Kaliannan, Maniam and Murali Raman, and Magiswary Dorasamy. "Assessing e-Government Services: The Case of e-Filing of Personal Income Tax in Malaysia." In Citizens and E-Government: Evaluating Policy and Management. edited by Christopher G. Reddick, 317-333. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-61520-931-6.ch018
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