Assessing Knowledge Management Success

Assessing Knowledge Management Success

Murray E. Jennex (San Diego State University, USA) and Lorne Olfman (Claremont Graduate University, USA)
DOI: 10.4018/978-1-59904-933-5.ch232
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This article proposes a framework for assessing knowledge management system (KMS) success models. The framework uses three criteria: how well the model fits actual KMS success factors, the degree to which the model has a theoretical foundation, and if the model can be used for both types of KMSs. The framework is then applied to four KMS success models found in the literature and is determined to be a useful framework for assessing KMS success models.

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