MLA
Harison, Elad, and Albert Boonstra. "Assessing the Performance of Airline Web Sites: The ARTFLY Case." Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, IGI Global, 2010, pp. 1298-1311. https://doi.org/10.4018/978-1-60566-982-3.ch069
APA
Harison, E. & Boonstra, A. (2010). Assessing the Performance of Airline Web Sites: The ARTFLY Case. In A. Tatnall (Ed.), Web Technologies: Concepts, Methodologies, Tools, and Applications (pp. 1298-1311). IGI Global. https://doi.org/10.4018/978-1-60566-982-3.ch069
Chicago
Harison, Elad, and Albert Boonstra. "Assessing the Performance of Airline Web Sites: The ARTFLY Case." In Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, 1298-1311. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-982-3.ch069
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