E-Banking Management: An Introduction

E-Banking Management: An Introduction

Mahmood Shah (Cranfield University School of Management, UK) and Steve Clarke (University of Hull Business School, UK)
Copyright: © 2009 |Pages: 8
DOI: 10.4018/978-1-60566-252-7.ch001

Abstract

This chapter is an introduction to the themes covered in the book. It sets the background, defines the context and provides a basis for the material covered inthe subsequent chapters.
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Evolution Of E-Banking

There have been significant developments in the e-financial services sector in the past 30 years. According to Devlin (1995), until the early 1970s functional demarcation was predominant with many regulatory restrictions imposed. One main consequence of this was limited competition both domestically and internationally. As a result there was heavy reliance on traditional branch based delivery of financial services and little pressure for change. This changed gradually with deregulation of the industry during 1980s and 1990s, whilst during this time, the increasingly important role of information and communication technologies brought stiffer competition and pressure for a faster pace of change.

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