Behavioral Aspects in Strategic Transformation of Organizations

Abstract

Since behavioral and cultural factors play a major role in organizational transformation, IT managers must understand both the business requirements and human behavioral aspects in implementing large scale IT systems. This chapter stresses on behavioral issues, particularly how human behavior impacts on transforming organizations through implementing large IT systems such as ERP systems. The current business environment is forcing IT managers to use more and more “collective thinking power,” generated by team activities, to make strategic decisions, or even to run day-to-day operations. Here we focus on broader issues managed through people’s cooperation and efforts.