MLA
Yigitcanlar, Tan and Scott Baum. "Benchmarking Local E-Government." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 371-378. http://doi:10.4018/978-1-59904-947-2.ch033
APA
Yigitcanlar, T., & Baum, S. (2008). Benchmarking Local E-Government. In Anttiroiko, A. (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 371-378). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch033
Chicago
Yigitcanlar, Tan, and Scott Baum. "Benchmarking Local E-Government." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 371-378. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch033
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