Benefits and Difficulties of Internet Use in Hotels and Its Effects According to the Facilities Rank, Property Size, Manager's Age and Experience

Abstract

This study aims to analyze the perception of managers on the benefits and difficulties of Internet use in hotels and its effects according to the facilities rank and property size plus managers’ age and experience time. It used a questionnaire to collect data from the managers of 35 hotels in the city of Natal, RN, Brazil. By using analysis of variance (ANOVA) and Tukey test, results showed that there is no significant difference in the perception of managers on the impact of Internet use in hotels. Hence, the managers of these hotels had similar opinions about the benefits and difficulties of the Internet use in their hotels.