Beyond ERP Implementation: An Integrative Framework for Higher Success

Beyond ERP Implementation: An Integrative Framework for Higher Success

Rafa Kouki (Laval University, Canada), Robert Pellerin (Polytechnic School of Montreal, Canada) and Diane Poulin (Laval University, Canada)
DOI: 10.4018/978-1-61692-020-3.ch015

Abstract

Research about ERP post-implementation and ERP assimilation is very limited. Similarly, scant research investigated ERP experiences in developing countries. Based on a qualitative research methodology grounded in the diffusion of innovations theory, the present study aims at investigating the determining contextual factors for ERP assimilation. A cross-case study analysis of four firms in a developed and a developing country suggests that in both contexts, the primary factor for encouraging a successful ERP assimilation is top management support. Other factors such as post-implementation training and education, IT support, organizational culture, managers and users involvement, strategic alignment, external pressures and consultant effectiveness are also identified as factors that influence ERP assimilation. Several assimilation impediments that should be watched are also specified.

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