A Blueprint for Assessing Learning in Virtual Teams

Abstract

Beginning with an explanation of the concepts and strategies of outcomes assessment, this chapter shows how using assessment can assist in maximizing learning gains from virtual teams. Using as an example a course in Global Marketing, we show ways of concretizing the goal of teaching effective teamwork, designing a course to assist rather than to impede learning, and using assessment both to improve student performance while a class is running and to revise the next iteration of the course. Finally, we offer a series of prompts designed to assist faculty in using outcomes assessment techniques to shape their own courses.