MLA
Wagner, Christian. "Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management." Innovative Technologies for Information Resources Management, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2008, pp. 200-214. http://doi:10.4018/978-1-59904-570-2.ch012
APA
Wagner, C. (2008). Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management. In Khosrow-Pour, D.B.A., M. (Eds.), Innovative Technologies for Information Resources Management (pp. 200-214). IGI Global. http://doi:10.4018/978-1-59904-570-2.ch012
Chicago
Wagner, Christian. "Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management." In Innovative Technologies for Information Resources Management. edited by Mehdi Khosrow-Pour, D.B.A., 200-214. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-570-2.ch012
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