MLA
Wagner, Christian. "Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 1262-1276. http://doi:10.4018/978-1-59904-933-5.ch106
APA
Wagner, C. (2008). Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management. In Jennex, M. E. (Eds.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 1262-1276). IGI Global. http://doi:10.4018/978-1-59904-933-5.ch106
Chicago
Wagner, Christian. "Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management." In Knowledge Management: Concepts, Methodologies, Tools, and Applications. edited by Murray E. Jennex, 1262-1276. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-933-5.ch106
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