Building a User Centric Success Factors Model for Mobile Government

Building a User Centric Success Factors Model for Mobile Government

Sultan Al-masaeed (Information Systems and Computing School, Brunel University, Uxbridge, UK) and Steve Love (Information Systems and Computing School, Brunel University, Uxbridge, UK)
Copyright: © 2015 |Pages: 21
DOI: 10.4018/978-1-4666-7456-1.ch068
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Abstract

Mobile government is an emergent phenomenon that represents a solution for many countries to reach their citizens and improve delivery of government-to- citizens' services (G2C). Despite the fact that mobile government benefits are very promising; there are some factors that determine success or failure of mobile government applications. In this study, a systematic review of previous studies using a meta-analysis method was undertaken and a conceptual success factors model for mobile government to citizen services (G2C) was created. Furthermore, the second phase of this study was a survey with 40 academics to validate the use of meta-analysis and validate and refine the conceptual model.
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2. Research Methodology

In the research reported in this paper, a mixed method approach was undertaken. The mixed methods approach is becoming the third major research paradigm, in addition to quantitative and qualitative approaches (Johnson, Onwuegbuzie, & Turner, 2007).

Tashakkori and Teddlie (1998, p.29) defined mixed methods as follows:

Mixed methods studies are those that combine the qualitative and quantitative approaches into the research methodology of a single study or a multiphased study. In a mixed methods approach, both quantitative and qualitative methods are combined to generate more holistic data for the study. (Curry, Nembhard, & Bradley, 2009)

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