MLA
Manville, Brook. "Building Customer Communities of Practice for Business Value: Success Factors Profiled from Saba Software and Other Case Studies." Knowledge Networks: Innovation Through Communities of Practice, edited by Paul Hildreth and Chris Kimble, IGI Global, 2004, pp. 106-124. http://doi:10.4018/978-1-59140-200-8.ch010
APA
Manville, B. (2004). Building Customer Communities of Practice for Business Value: Success Factors Profiled from Saba Software and Other Case Studies. In Hildreth, P., & Kimble, C. (Eds.), Knowledge Networks: Innovation Through Communities of Practice (pp. 106-124). IGI Global. http://doi:10.4018/978-1-59140-200-8.ch010
Chicago
Manville, Brook. "Building Customer Communities of Practice for Business Value: Success Factors Profiled from Saba Software and Other Case Studies." In Knowledge Networks: Innovation Through Communities of Practice. edited by Paul Hildreth , and Chris Kimble, 106-124. Hershey, PA: IGI Global, 2004. http://doi:10.4018/978-1-59140-200-8.ch010
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