MLA
Keating, Byron, et al. "Building Effective Online Relationships." E-Business Innovation and Change Management, edited by Mohini Singh and Dianne Waddell, IGI Global, 2004, pp. 84-104. https://doi.org/10.4018/978-1-59140-138-4.ch006
APA
Keating, B., Rugimbana, R., & Quazi, A. (2004). Building Effective Online Relationships. In M. Singh & D. Waddell (Eds.), E-Business Innovation and Change Management (pp. 84-104). IGI Global. https://doi.org/10.4018/978-1-59140-138-4.ch006
Chicago
Keating, Byron, Robert Rugimbana, and Ali Quazi. "Building Effective Online Relationships." In E-Business Innovation and Change Management, edited by Mohini Singh and Dianne Waddell, 84-104. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-138-4.ch006
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