MLA
Gronlund, Ake. "Building an Infrastructure to Manage Electronic Services." Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities, edited by Subhasish Dasgupta, IGI Global, 2001, pp. 71-103. https://doi.org/10.4018/978-1-878289-95-7.ch006
APA
Gronlund, A. (2001). Building an Infrastructure to Manage Electronic Services. In S. Dasgupta (Ed.), Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities (pp. 71-103). IGI Global. https://doi.org/10.4018/978-1-878289-95-7.ch006
Chicago
Gronlund, Ake. "Building an Infrastructure to Manage Electronic Services." In Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities, edited by Subhasish Dasgupta, 71-103. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-878289-95-7.ch006
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