MLA
Hamilton, John. "Building and Managing Modern E-Services." Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, IGI Global, 2009, pp. 347-372. https://doi.org/10.4018/978-1-60566-056-1.ch023
APA
Hamilton, J. (2009). Building and Managing Modern E-Services. In I. Lee (Ed.), Electronic Business: Concepts, Methodologies, Tools, and Applications (pp. 347-372). IGI Global. https://doi.org/10.4018/978-1-60566-056-1.ch023
Chicago
Hamilton, John. "Building and Managing Modern E-Services." In Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, 347-372. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-056-1.ch023
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