Business Intelligence in Secondary Education: Data-Driven Innovation by Quality Measurement

Business Intelligence in Secondary Education: Data-Driven Innovation by Quality Measurement

Marco Spruit, Tiffany Adriana
DOI: 10.4018/978-1-7998-3438-0.ch026
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This research assesses the education quality factors in secondary schools using a business intelligence approach. We operationalize each layer of the business intelligence framework to identify the stakeholders and components relevant to education quality. The resulting Education Quality Indicator (EQI) framework consists of seven Critical Success Factors (CSFs) and is measured through twenty-eight Key Performance Indicators (KPIs). The EQI framework was evaluated through expert interviews and a survey, and uncovers that the most important factor in assuring education quality is a teacher's ability to communicate with students. Furthermore, a feasibility analysis was conducted in a Dutch student monitoring information system. The results pave the way towards attainable and data-driven innovation in secondary education towards personalized student and teacher performance management using business intelligence technologies, which may ultimately integrate a wide variety of data sources from environmental sensors to wearables to optimally understand each individual student and teacher.
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2. Research Methods

This research follows the Design Science research model by Hevner, March, Park, & Ram (2004) to create a framework that encompasses all the important components and stakeholders of the education process. As a first step of this research, a literature study is conducted in both the topic of education quality and business intelligence. In addition, we review the Dutch education system as this will be the exemplary environment for our research. Next, a semi-structured interview method (Longhurst, 2010; DiCicco-Bloom & Crabtree, 2006) is employed to gather data from experts in the field of education. The interviewees involved in this research include policy advisors of a school group, quality assurance personnel of a school group, independent researchers on education management and quality, and one founder of an education quality assessment organization. After conducting interviews, we develop our initial framework, which is then validated through a questionnaire survey to secondary school directors in the Netherlands. The questionnaires handed out in this research are online and aimed for school directors of the different level of secondary schools in the Netherlands.

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