Business Process Management as a Critical Success Factor in EIS Implementation

Business Process Management as a Critical Success Factor in EIS Implementation

Vladimír Modrák (Technical University of Košice, Slovakia)
DOI: 10.4018/978-1-60566-892-5.ch003
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Abstract

Nowadays, the implementation of business process management modern tools in companies becomes a mater of acceptation of an effective organization management. The first ultimate precondition for achieving this goal is a properly structured company. An attention in the study is placed on business process reengineering due to preparing preconditions for smooth implementation of enterprise information system (EIS). Since there are differences between tools of business processes redesign and information systems development, then a main focus was on overcoming existing semantic gaps. With aim to solve this problem the specific modeling method has been used that was clear for company’s staff and usable for EIS designers. Used modeling approach was supported by QPR software.
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Background

It is common knowledge that the introduction of Enterprise Information Systems in SMEs requires a principal restructuring of the Business processes (BP) and management systems of an organization, simply Enterprise Reengineering with its typical steps (see figure 1).

Figure 1.

Phases of enterprise reengineering

Usually, reengineering project in organization presents a complex task, normally assigned to external consultants, with the aim to transform the current functionally-oriented organizational model to process-based organizational pattern. Greasley (2004) states that a process-based approach plays crucial role in the implementation of an information system and claims that process mapping and business process simulation support of current process design. When we want to get the pertinent information elements into the information system, we should name the unnamed, make them explicit, and organize them into a simple structure and process. Accordingly, it could be seemed that process based approach is implicit in each IS designing technique. In reality, process based approach in IS design rather means a transformation of process-oriented organizational model into a IS design model.

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