Business Process Mobility

Abstract

This chapter introduces the concept of business process mobility. Mobility in this case refers to the ability of a human resource to work from multiple locations and in non-office environments; business process mobility involves enabling that resource to carry out specific aspects of a business process while mobile. It attempts to explain where and how mobile enabling processes and systems can benefit. The chapter argues the need for redesigning business processes to support mobility instead of simply adding mobile systems. It further attempts to explore the approach for analyzing and redesigning processes to support mobility. The author also hopes to provide an understanding of mobile systems and their role in enterprise mobility. The chapter touches upon the essentials of mobility strategy and concludes by discussing key contents for a business case for mobile enabling business processes.