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Business Process Outsourcing and ICT Connecting With New Markets of ATU Gagauzia: Republic of Moldova

Business Process Outsourcing and ICT Connecting With New Markets of ATU Gagauzia: Republic of Moldova

Svetlana Ghenova (Comrat State University, Moldova)
Copyright: © 2020 |Pages: 12
DOI: 10.4018/978-1-7998-3351-2.ch011
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Abstract

The Gagauzian enterprises (ATU Gagauzia, Republic of Moldova) in the period of development of ITC technologies converge to the fact that human resource management will be more effective if it deals with outsourcing experts and specialists of the company. The wide range of created opportunities for the development of manufacturing industry in the ATU Gagauzia (Republic of Moldova) are considered. An analysis of the production and economic performance of the manufacturing industry, in connection with the problems of regional authority regulation of the manufacturing market, is done. The characteristic of production and technical potential of the manufacturing industry in the country and its use is given. Much attention is paid to creation conditions of investments in the fixed capital of the industry and the development of methods of regional authorities of the regulation of investment activities. The publication covers the foundations of the formation and management of the regional human resources.
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Background

Why business process outsourcing to ATU Gagauzia? First of all its depend of the «Human Capital»:

  • •

    Gagauzia is an autonomous region of the Republic of Moldova. The region has a population of 162,000 inhabitants. Comrat (capital of ATU Gagauzia) is municipality is the administrative center of Autonomous Territorial Unit with 23,556 inhabitants. Over 80 percent of the total population speaks Gagauz language which is closely linked to Turkic language family. That enables Gagauz people to speak and understand Turkish and Azerbaijani languages. Russian and Romanian are second most spoken languages in Gagauzia. English is widely spoken and understood by the youth;

  • •

    The work force – the employable population constitutes 104.8 thousand people, which make up for 64.8% of total population;

  • •

    Yearly, circa 1100 students graduate from the State University of Comrat, two colleges and three vocational schools

The second factor, which show the background of business outsourcing of ATU Gagauzia is it «Location» items:

  • •

    Comrat municipality is located at 100 km distance to the capital city of the Republic of Moldova, Chisinau;

  • •

    Direct flights to Chisinau from: Vienna, Munich, Frankfurt, Rome, Milano, Paris, London, Istanbul, Moscow, etc.;

  • •

    Time compatibility with all European countries and most of the CIS Countries. Central European Time + 1 hour;

  • •

    USA, EU, Turkey and CIS citizens can travel visa-free to the Republic of Moldova

Figure 1.

Destinations and time to reach the destinations from Republic of Moldova by air travel

978-1-7998-3351-2.ch011.f01
Source: Compiled by the author according to the data provided by the Informational National Bureau of Statistics of the Republic of Moldova

The third argument confirming the necessary of implementing business outsourcing in the ATU Gagauzia is the «Cost efficient destination»:

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