Business Process Redesign in Implementing E-Governement in Ireland

Business Process Redesign in Implementing E-Governement in Ireland

Martin Hughes (National University of Ireland (NUI), Galway, Ireland), Murray Scott (National University of Ireland (NUI), Galway, Ireland) and Willie Golden (National University of Ireland (NUI), Galway, Ireland)
DOI: 10.4018/978-1-59904-947-2.ch019
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Abstract

Competitive pressures and improvements in information technology constantly force organisations to re-evaluate their business strategies (Porter, 2001; Venkatraman, 1994). Although public-sector organisations may not operate in a competitive environment, changes in management philosophies are causing public-sector organisations to think and act more like private-sector organisations (Gulledge & Sommers, 2002). Electronic government is one means by which governments can offer more effective and efficient services (Layne & Lee, 2001). This article investigates the evolution of e-government in Ireland. A case study is presented detailing how the Irish government’s e-government strategy was devised and implemented. The success of this implementation yields valuable insights into the identification and management of critical concerns during the evolvement and attainment of business-process redesign in e-government. Cumulatively, these lessons provide a road map for the successful attainment of citizen-centric e-government.

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