MLA
Whalen, Tammy, and David Wright. "Business Process Reengineering for the Use of Distance Learning at Bell Canada." Success and Pitfalls of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 1999, pp. 186-199. https://doi.org/10.4018/978-1-878289-56-8.ch017
APA
Whalen, T. & Wright, D. (1999). Business Process Reengineering for the Use of Distance Learning at Bell Canada. In M. Khosrow-Pour, D.B.A. (Ed.), Success and Pitfalls of Information Technology Management (pp. 186-199). IGI Global. https://doi.org/10.4018/978-1-878289-56-8.ch017
Chicago
Whalen, Tammy, and David Wright. "Business Process Reengineering for the Use of Distance Learning at Bell Canada." In Success and Pitfalls of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., 186-199. Hershey, PA: IGI Global, 1999. https://doi.org/10.4018/978-1-878289-56-8.ch017
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