Business Reengineering at a Large Government Agency

Business Reengineering at a Large Government Agency

Nina McGarry (PRC Inc., USA) and Tom Beckman (Internal Revenue Service, USA)
Copyright: © 2006 |Pages: 27
DOI: 10.4018/978-1-59904-396-0.ch004


This case describes the difficulties and successes encountered in a reengineering effort. A team of consultants undertook reengineering the delivery of compensation and benefits at a large quasi-governmental agency. Benefits included six programs which accounted for several time-intensive processes such as “cafeteria plan” options for individual and family health coverage, a health benefits open enrollment period where information is dispersed to assist employees in plan selection; thrift spending account; and retirement accounts.

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