In chapter 1, we talked about strategic thinking on a global level. In chapters 4, 7 and 9 we focus on strategic thinking coming into play for the organization. As mentioned in chapter 1, we have developed a matrix that requires management to focus on the types of knowledge it possesses or would like to possess and guides management toward making the most appropriate decisions based on where they want the organization to go. The C3EEP Typology is a way to interpret six possible strategic dilemmas so an organization can chose a direction to follow toward their desired KM destination. As mentioned in the introduction of the book, C3EEP Typology stands for:
Codification-Tacitness
Complementary-Destroying
Concealment-Transparent
External Acquisition-Internal Development
Exploration-Exploitation
Product-Process
Specifically, our research has determined that there are six strategic dilemmas/questions that organizations will face when it comes to determining their KM goals: