MLA
Lightfoot, William S. "Call to Action: Developing a Support Plan for a New Product." Annals of Cases on Information Technology: Volume 6, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2004, pp. 406-417. https://doi.org/10.4018/978-1-59140-259-6.ch023
APA
Lightfoot, W. (2004). Call to Action: Developing a Support Plan for a New Product. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 6 (pp. 406-417). IGI Global. https://doi.org/10.4018/978-1-59140-259-6.ch023
Chicago
Lightfoot, William S. "Call to Action: Developing a Support Plan for a New Product." In Annals of Cases on Information Technology: Volume 6, edited by Mehdi Khosrow-Pour, D.B.A., 406-417. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-259-6.ch023
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