MLA
Burns, James R., et al. "Capturing and Comprehending the Behavioral/Dynamical Interactions within an ERP Implementation." Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, IGI Global, 2010, pp. 1804-1827. https://doi.org/10.4018/978-1-60566-677-8.ch117
APA
Burns, J. R., Jung, D. G., & Hoffman, J. J. (2010). Capturing and Comprehending the Behavioral/Dynamical Interactions within an ERP Implementation. In M. Hunter (Ed.), Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (pp. 1804-1827). IGI Global. https://doi.org/10.4018/978-1-60566-677-8.ch117
Chicago
Burns, James R., Don G. Jung, and James J. Hoffman. "Capturing and Comprehending the Behavioral/Dynamical Interactions within an ERP Implementation." In Strategic Information Systems: Concepts, Methodologies, Tools, and Applications, edited by M. Gordon Hunter, 1804-1827. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-677-8.ch117
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