A Case of Leadership Styles: The New Boss

A Case of Leadership Styles: The New Boss

Musa Abu-Dieh (El Wafa, Palestine), Ala’a Abu-Dieh (El Wafa, Palestine) and Lorraine Warren (University of Southampton, UK)
Copyright: © 2014 |Pages: 15
DOI: 10.4018/978-1-4666-5067-1.ch013

Abstract

This case examines the extent to which leadership styles influence organizational effectiveness. It compares two different leadership styles in the local office of an international auditing firm and their impact on the success of the business overall. A shift in office management had a very negative impact on employee satisfaction that resulted in a high employee turnover in addition to customer dissatisfaction and, therefore, poor company performance. This situation is linked to conceptualizations of leadership. Concluding reflections explore what could have been done differently to avoid this negative trajectory, considering not only leadership style, but the overall relationship of the office to its parent organization. This case is based in part on interviews with the office employees who compared the two different leadership styles.
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Setting The Stage

The Roda Office, located in Palestine, was established in late 1994 as a sub-location of the Amro Office in Jordan from an administrative point of view. Fresh graduates were employed from local universities and were given the necessary training. Due to the political, economic and security situation in the West Bank and Gaza, it was not possible to attract experienced people from outside the country. MA, a Palestinian who was an audit manager in Abu Dhabi office in the United Arab Emirates (UAE), volunteered to come to Roda to start the office. MA, a forty-three year old male, was a graduate with a Bachelor’s Degree in Accounting and Business Administration from the University of Jordan. He was also a member of the American Institute of Certified Public Accountants. Upon graduation, MA had joined the international firm offices in the UAE as a junior auditor and had gradually been promoted to an audit manager. He worked in both the Dubai and Abu Dhabi offices of AA until he volunteered to move back to his home country to start the Roda Office.

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