A Case Study of IT Chargeback in a Government Agency

A Case Study of IT Chargeback in a Government Agency

Dana Edberg (University of Nevada, USA) and William L. Kuechler (University of Nevada, USA)
Copyright: © 2004 |Pages: 18
DOI: 10.4018/978-1-59140-259-6.ch030
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Abstract

This case study describes the implementation of an IT chargeback system within Nevadas Department of Public Safety. The development and deployment of the system is explained within the context of the legislative mandates for the department. Both the benefits and the substantial number of problems introduced by the system are identified.

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