Abstract
In order to understand the inherent complexities and the underlying constructs of managing IT outsourcing relationships and the performance of these relationships, empirical research was conducted. The empirical research in terms of an exploratory case study had the following guiding research questions: 1) How do client and vendor organizations manage their IT outsourcing relationship? 2) How do different stakeholders influence, or get influenced by, the IT outsourcing relationship? In this research context, the unit of analysis was both the relationship (question 1) and the individual stakeholders (question 2). As our goal was to explore managerial and individual issues, rather than analytical generalization, no research propositions or hypotheses were developed in advance of the empirical study. First in this chapter, we present the methodology applied in the case study process. Next, we present three internationally based IT outsourcing relationships that were studied (Solli-Sæther, 2006). In the following section, data collected are put into cross-case issues of managing IT outsourcing relationships. Finally, we use the theoretical framework developed in Chapter 2 for evaluating different aspects of the cases studied.
TopThree International Based It Outsourcing Relationships
The following three subsections have the purpose of presenting the outsourcing ventures and revealing company specific data from the discussions of the outsourcing relationships. The overview essentially outlines a brief description of the institution, the role and influence of IT, and the degree/extent of the outsourcing. Table 1 shows some characteristics of the IT outsourcing relationships studied.
Table 1. Three international based case studies
Client
company | Industry | Origin | Outsourced | Start of deal | Length of deal | Value | No of people
transferred | Vendor company |
| Rolls-Royce | Power for civil aerospace, defence aerospace, marine and energy markets | UK | Infrastructure, application support and development | 2000
(1996) | 144 months | $2,1M | 1220 | EDS |
| ABB | Power and automation technologies | Switzerland | Data centre, infrastructure, desktop | 2003 | 120 moths | $1,1M | 1200 | IBM |
| Scandinavian Airlines | Air travel and airline related businesses | Nordic | Infrastructure management, application development and support | 2003 | 60 moths | $1,47M | 1150 | CSC |