Case Study Research

Case Study Research

Hans Solli-Sæther (Norwegian School of Management, Norway) and Petter Gottschalk (Norwegian School of Management, Norway)
Copyright: © 2010 |Pages: 26
DOI: 10.4018/978-1-60566-796-6.ch010
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Abstract

In order to understand the inherent complexities and the underlying constructs of managing IT outsourcing relationships and the performance of these relationships, empirical research was conducted. The empirical research in terms of an exploratory case study had the following guiding research questions: 1) How do client and vendor organizations manage their IT outsourcing relationship? 2) How do different stakeholders influence, or get influenced by, the IT outsourcing relationship? In this research context, the unit of analysis was both the relationship (question 1) and the individual stakeholders (question 2). As our goal was to explore managerial and individual issues, rather than analytical generalization, no research propositions or hypotheses were developed in advance of the empirical study. First in this chapter, we present the methodology applied in the case study process. Next, we present three internationally based IT outsourcing relationships that were studied (Solli-Sæther, 2006). In the following section, data collected are put into cross-case issues of managing IT outsourcing relationships. Finally, we use the theoretical framework developed in Chapter 2 for evaluating different aspects of the cases studied.
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Three International Based It Outsourcing Relationships

The following three subsections have the purpose of presenting the outsourcing ventures and revealing company specific data from the discussions of the outsourcing relationships. The overview essentially outlines a brief description of the institution, the role and influence of IT, and the degree/extent of the outsourcing. Table 1 shows some characteristics of the IT outsourcing relationships studied.

Table 1.
Three international based case studies
Client
company
IndustryOriginOutsourcedStart of dealLength of dealValueNo of people
transferred
Vendor company
Rolls-RoycePower for civil aerospace, defence aerospace, marine and energy marketsUKInfrastructure, application support and development2000
(1996)
144 months$2,1M1220EDS
ABBPower and automation technologiesSwitzerlandData centre, infrastructure, desktop2003120 moths$1,1M1200IBM
Scandinavian AirlinesAir travel and airline related businessesNordicInfrastructure management, application development and support200360 moths$1,47M1150CSC

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